Domestic Shipping Policy
Shipment processing time
All orders are processed within two business day in jeddah, Riyadh and Dammam, however other kingdom’s areas the delivery time may vary from three days to one week.
Shipping rates and delivery estimates
To be determine later
Damages
In the event of damage to a product, a claim for compensation will be raised to the shipping company by the customer and based on their approval or refusal, the customer will be notified and the amount of compensation will be transferred to the customer after receiving the shipment by the shipping company.
International Shipping Policy
invoice must be attached to the order from the customer to the logistic party.
Which locations do you deliver to?
all of KSA
What locations are eligible for same-day delivery?
Riyadh
What are the shipping timelines for international delivery?
around 1 week to 10 days maximum
What duties and taxes apply?
For international, policies will be sent after confirming the segment
How can I return the item?
From the client dashboard, request for a reverse pickup
ECOMMERCE RETURN POLICY TEMPLATE
Last updated [07, 10, 2021]
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only].
RETURNS
You can return at any time of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
Return and Refund Process
Communication by email and mobile.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at Care@cupiosnacks.com.
Need help with returns or refunds?
Contact us at Care@cupiosnacks.com for refund and return questions.