How do I know if my gift order has been received?
Whether it’s birthdays or holiday celebrations, Cupio glazed nuts make amazing gifts! You can place an order on the site and send it directly to your friend or family member. You’ll know when your gift order has been received because Cupio sends out an automated text message or email message confirming the delivery.
How long will it take for me to receive my order?
If you’re placing your order from Jeddah, Riyadh, or Dammam, the standard courier delivery time is two working days from the moment the order was accepted. In case you’re placing an order in other cities of the Kingdom, then the shipping time may be extended to 5 working days due to logistic reasons.
How can I track my delivery?
After your order is shipped, the system will automatically send out a tracking number from Diggipacks which allows you to see where your snacks are. All you need to do is access the Diggipacks tracking page and submit the number you received.
Can I change my shipping address after my order has been confirmed?
Once your order is confirmed, your delivery address can’t be changed. Therefore, you need to ensure that you have the right address on your order before submitting it. If not, you may have to cancel and place a new order, which may incur additional fees depending on how far the initial order got.
There is a missing item in my order, what should I do?
First off, we would like to apologize on behalf of the team for sending you an incomplete order. If this is the case, please contact the customer service department through the live chatbox at the bottom right of every page or via WhatsApp. The team will be glad to help verify the items that should have been in your order and send the remaining products to you.
I’ve received a damaged/the wrong product, what should I do?
While we do our best to work with quality couriers, there are some instances where products get damaged during the shipping process. If you have received damaged goods, we apologize for the inconvenience and urge you to get in touch with the customer department team. The team will make sure that you receive a second order to make up for the goods that were damaged.
I ordered the wrong product. What should I do?
We have four unique flavors available in two different sizes, so we know that sometimes it’s easy to lose track of your order and submit the wrong request. In these cases, you should contact the customer support team to make sure that we track down your order, see at what stage it is, and take the steps to correct the mistake.
Why hasn’t my shipment arrived?
Remember, the product shipping time is 1-3 days working days for Jeddah, Riyadh, and Dammam, and 3-7 days for other parts of the Kingdom.
If it’s past your order delivery date, you should get in touch with the customer care team via the chatbox on the right-hand bottom corner or through WhatsApp. You can also contact the courier Diggipacks directly through WhatsApp at +966547806666, just make sure that you have your tracking number.
Do you offer cash on delivery?
Yes, you can pay in cash upon delivery. Just select this option when you check out and you’ll be able to issue a cash payment upon receiving your snacks. You can choose to pay through a variety of different methods as well, so check out the Shop page now to place an order.