How do I know if my gift order has been received?

Whether it’s birthdays or holiday celebrations, Cupio glazed nuts make amazing gifts! You can place an order on the site and send it directly to your friend or family member. You’ll know when your gift order has been received because Cupio sends out an automated text message or email message confirming the delivery.

How long will it take for me to receive my order?
For Jeddah, Riyadh, and Dammam, delivery takes 1–3 working days after your order is accepted. For other cities in Saudi Arabia, delivery takes 2–6 working days.
How can I track my delivery?
After your order is shipped, use the tracking number sent to you to follow your delivery on the SMSA tracking page.
Can I change my shipping address after my order has been confirmed?

Once your order is confirmed, your delivery address can’t be changed. Therefore, you need to ensure that you have the right address on your order before submitting it. If not, you may have to cancel and place a new order, which may incur additional fees depending on how far the initial order got.

There is a missing item in my order, what should I do?

First off, we would like to apologize on behalf of the team for sending you an incomplete order. If this is the case, please contact the customer service department through the live chatbox at the bottom right of every page or via WhatsApp. The team will be glad to help verify the items that should have been in your order and send the remaining products to you.

I’ve received a damaged/the wrong product, what should I do?

While we do our best to work with quality couriers, there are some instances where products get damaged during the shipping process. If you have received damaged goods, we apologize for the inconvenience and urge you to get in touch with the customer department team. The team will make sure that you receive a second order to make up for the goods that were damaged.

I ordered the wrong product. What should I do?
We offer a range of flavors and sizes, so it can be easy to select the wrong product when ordering. If that happens, please contact customer support. We will check your order status and help correct it where possible.
Why hasn’t my shipment arrived?

Delivery takes 1–3 working days for Jeddah, Riyadh, and Dammam, and 2–6 working days for other cities in Saudi Arabia.

If your order has not arrived after the estimated delivery window, contact customer care via the site chat or WhatsApp. You can also track your shipment with SMSA using your tracking number.

Do you offer cash on delivery?

Yes, you can pay in cash upon delivery. Just select this option when you check out and you’ll be able to issue a cash payment upon receiving your snacks. You can choose to pay through a variety of different methods as well, so check out the Shop page now to place an order.